Frequently Asked Questions

What is BPO?
BPO stands for Business Process Outsourcing. Major corporations in the US and Europe are outsourcing their back office operations to India to save costs. E.g. employee payroll is maintained in India for their employees worldwide.
How is your service cost calculated?
We at MisshyaTech, are very flexible on the costing part. Our costing depends on our client’s requirement. We mostly work on a Fixed + Variable model where Fixed Cost is for agent salary and Variable Cost is for other overheads.
What are the reasons for outsourcing?
Reason Savings
Cost reduction 43%
Focus 35%
Access to special enterprise 32%
Resource related reasons{relieve resource constraints, reduce IT staff and augment IT staff} 51%.
What exactly does the BPO market comprise of?

There is a disagreement as to what exactly constitutes BPO. With the rapid expansion of the BPO industry and the extent of its reach, it is becoming increasingly difficult to define what a BPO exactly means. It encompasses a wide variety of activities such as human resource, accounting, financial research, marketing, sales, legal work, logistics and so on. Software services are also regarded as a part of the BPO market by many firms.

Why Choose BPO?
Outsourcing is a complex and sensitive issue facing every large corporation today. The word itself may have negative connotations, and some employees may regard the idea with hostility and distrust. When implemented correctly, outsourcing and BPO noticeably improve the circumstances of both a business and an employee. For the company, BPO allows for reduced costs and greater efficiencies. It creates pathways for increased flexibility and allows for more sophisticated and streamlined processes. For the employee, outsourcing allows the organisation as a whole to focus on big-picture strategies like growth and sustainability — not small-time (yet vital) tasks like tracking and reports.
What is BOSS?
BOSS stands for Burn-Out Stress Syndrome. BOSS syndrome is seen very commonly among young people working in call centres. The symptoms of this syndrome include chronic fatigue, insomnia and complete alteration of 24-hour biological rhythm of the body. Gastrointestinal problems are inevitable for those working at nights as the body is put under chronic stress. A potentially fatal increase in heart rhythm can result in severe chronic gynaecological problems in women and sleep disorders in both men and women. Guidance about physical and mental coordination to meet the demands of a call centre job is necessary.
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